DUTIES AND RESPONSIBLITIES (Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership):

Caseload Responsibilities

• Conducts intake/eligibility meeting and completes eligibility forms to determine eligibility based on need and program requirement
• Develops a housing service plan with participants and enters all information in program database.
• Assists participants in identifying, applying for, and moving into permanent housing.
• Works with PAV Contract Specialists to verify determination of services and communicates approvals and all follow-up with the participant.
• Continues to follow up with participants as needed, and continues to conduct ongoing assessment on a periodic basis as per program guidelines, including 90-day re-certifications.
• Communicates/coordinates with participant’s other service providers as applicable on a regular basis.
• Assists with any applications for mainstream benefits, status of application, and benefits received. This can include attending meetings as an advocate for the participant.
• Contacts participant and conducts a process for participant exit when services are complete.
• Ensures that 80% of households served exit with permanent housing.
• Completes monthly reports on status of participants on caseload.
• Registers all veteran participants for the SSVF satisfaction survey.
• Participates in VA and, HMIS training, and other agency trainings as requested.
• Participates in monitoring and evaluation activities including record reviews.

Other Responsibilities

• Ensures that participant files are properly maintained, meeting grant and confidentiality requirements.
• Maintains a 95% accuracy rate on data entry and file audits.
• Ensures confidentiality of participant information.
• Maintains statistical data as required by grant funding sources.
• Adheres to all contractual agreements related to resource and case management services.
• Attends meetings with partnering agencies as scheduled.
• Attends agency meetings as required such as All Staff and quarterly resource specialist meetings.
• Performs other related duties as requested/assigned by leadership.
• Demonstrates adherence to Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
• Other duties as assigned by leadership