PROGRAM DESCRIPTION AND JOB SUMMARY
The Primavera Foundation is a non-profit community development organization that has been providing pathways out of poverty and strengthening the Tucson community since 1983, through a variety of programs and services. Project Action for Veterans (PAV) offers housing assistance (rapid rehousing and homeless prevention) and supportive services to Veterans and their families who are homeless or about to become homeless who “but for” this assistance would continue to be or become homeless. The program serves Veterans living in Pima, Cochise, Graham, Greenlee, and Santa Cruz counties, and follows the policies and regulations of the Supportive Services for Veteran Families (SSVF) funding from the U.S. Department of Veterans Affairs. PAV is accredited by CARF for Rapid Rehousing and Homelessness Prevention Programs.
The Rural Resource Specialist focuses mainly on assisting with the successful transition to/with necessary housing for these veterans and their families. The successful candidate will be a culturally-sensitive social services professional who has a positive influence on others, thrives on successfully facilitating processes, works at a faster-than-average pace, is extremely disciplined, detail-oriented, and results-oriented, sets high standards for self and others, and demonstrates top-notch planning and coaching skills.
DUTIES AND RESPONSIBLITIES (Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership):
- Conducts intake/eligibility meeting and completes eligibility forms to determine eligibility based on need and program requirement
- Develops a housing service plan with participants and enters all information in program database.
- Assists participants in identifying, applying for, and moving into permanent housing.
- Works with PAV Contract Specialists to verify determination of services and communicates approvals and all follow-up with the participant.
- Continues to follow up with participants as needed, and continues to conduct ongoing assessment on a periodic basis as per program guidelines, including 90-day re-certifications.
- Communicates/coordinates with participant’s other service providers as applicable on a regular basis.
- Assists with any applications for mainstream benefits, status of application, and benefits received. This can include attending meetings as an advocate for the participant.
- Contacts participant and conducts a process for participant exit when services are complete.
- Ensures that 80% of households served exit with permanent housing.
- Completes monthly reports on status of participants on caseload.
- Registers all veteran participants for the SSVF satisfaction survey.
- Participates in VA and, HMIS training, and other agency trainings as requested.
- Participates in monitoring and evaluation activities including record reviews.
- Ensures that participant files are properly maintained, meeting grant and confidentiality requirements.
- Maintains a 95% accuracy rate on data entry and file audits.
- Ensures confidentiality of participant information.
- Maintains statistical data as required by grant funding sources.
- Adheres to all contractual agreements related to resource and case management services.
- Attends meetings with partnering agencies as scheduled.
- Attends agency meetings as required such as All Staff and quarterly resource specialist meetings.
- Performs other related duties as requested/assigned by leadership.
- Demonstrates adherence to Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
- Other duties as assigned by leadership
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of issues facing veterans and people that are low income/homeless, including housing, employment, mental and physical health.
- Strong interviewing and assessment skills.
- Ability to work effectively with program participants, the public, staff and volunteers.
- Ability to communicate effectively and accurately orally and in writing.
- Proficiency with office computer systems and software, including Microsoft Windows, Outlook, Word Excel, and a web-based database.
- Ability to function with minimal supervision.
- Ability to accurately track information and services in ServicePoint.
- Bachelor’s degree in Social Work or related field
- Minimum of three years of work experience in social services program providing case management services
- One-year experience working with people who are low income or homeless and/or veterans
- Note: A combination of relevant education and professional experience may be considered in lieu of degree.
- First Aid/CPR certification, or ability to obtain
- Level 1 fingerprint clearance card, or ability to obtain
- Must have reliable transportation, a valid driver’s license, a clean driving record, and proof of insurance coverage
- Military veteran or veteran family member
- One-year experience working in the multi- family housing field
- Bilingual (English/Spanish)
- Experience conducting home visits
- Experience working in a program providing rent assistance.
- One-year experience and demonstrated proficiency with web-based database program(s).
- Office environment with moderate office noise levels.
- Ability to meet with participants in office setting and facilitate deskwork processes on full workday basis.
- Visual acuity and hand dexterity to discern information, complete records and reports, and data enter information into computer systems.
- Ability to travel to other locations as needed for outreach to property managers, meetings, events, etc.
- Ability to lift 30 pounds.
To apply for this position, please submit a cover letter and resume via email to email@example.com.