Position title
Resource Specialist, Resident Services
Description

PROGRAM DESCRIPTION AND JOB SUMMARY

The Primavera Foundation is a non-profit community development organization that has been providing pathways out of poverty and strengthening the Tucson community since 1983, through a variety of programs and services. The Asset Management team provides permanent housing solutions to individuals and families seeking to end the cycle of poverty and achieve greater self-sufficiency.

As a member of the Asset Management Department, the Resource Specialist works with individuals and families in permanent affordable housing properties to assist them with short-term needs, partnering to create individual success plans as needed and providing resources throughout the process. The successful candidate will be a culturally-sensitive, assertive, detail-oriented, and proactive professional who thrives on change and innovation, is extremely disciplined, has a positive influence on others while setting high standards for self and others, is results-oriented, and demonstrates top-notch planning and coaching skills.

Responsibilities

DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on the department’s needs.):

  • Adhere to and demonstrate Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
  • Coach and guide residents in the process of creating individual success plans.
  • Meet with assigned residents as needed, consistent with resident needs and availability, to monitor and update success plan progress with specific goals and timelines.
  • Maintain focus on and guide residents toward achieving greater self-sufficiency on their pathways out of poverty including development of financial capability practices.
  • Maintain electronic records for all assigned residents, and ensure that data is entered within 24 hours of each resident-related contact or activity.
  • Advise and work with leadership to resolve all conflicts or challenges with residents as they arise.
  • Coordinate, facilitate and/or attend collaborative resident progress meetings with other agencies, as needed, to assist families and individuals in achieving their goals.
  • Act as a liaison with other service providers to coordinate services and to establish a network of beneficial referrals.
  • Participate in required meetings and trainings.
  • Maintain a safe work environment.
  • Provide backup staff coverage and support of other programs as needed.
  • Create an environment of empowerment through strength-based philosophy. Assist with implementation and follow through of Resident Engagement with residents.
  • Other duties as assigned by leadership.
Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

  • Understanding of and ability to exemplify the organization’s vision, which is to promote economic and social justice while working to build a future in which all people are assured basic human rights, a livable income, and safe, affordable housing.
  • Experience working with persons with behavioral health concerns.
  • Understanding of and ability to demonstrate Primavera’s guiding principles as listed above.
  • Excellent verbal and written communication skills.
  • Familiarity with local community resources for residents and the ability to offer referrals to those resources spontaneously.
  • Ability to reliably work independently with minimal daily supervision.
  • Ability to exercise sound judgment in decision-making situations.
  • Ability to work collaboratively with diverse populations of residents, volunteers, staff, local agencies and organizations.
  • Ability to maintain professional relationships and boundaries with residents.
  • Ability to effectively manage stress in a fast-paced work environment.
  • Ability to organize tasks and utilize time efficiently.
  • Ability to assess and evaluate situations and respond in a professional and safe manner.
  • Ability to communicate positively and professionally with residents, volunteers, and staff.
  • Ability to positively embrace change and to make course corrections as needed.

MINIMUM QUALIFICATIONS

  • Bachelor’s degree in related field from an accredited college or university
  • One year of professional work experience as a case manager or resource specialist

NOTE: A combination of relevant education and experience may be considered in lieu of degree and experience requirements.

  • Proficiency with computer systems and software, including Microsoft Word, Excel, and Outlook.
  • Proficiency using computer database systems for tracking services provided to program residents.
  • Must possess a valid Arizona Driver’s license, clean driving record, and reliable transportation.
  • Level 1 fingerprint background clearance or ability to obtain.
  • Current CPR and First Aid certification or ability to obtain.

PREFERRED QUALIFICATIONS

  • Demonstrated ability to articulate, and experience implementing, best practices around housing services for individuals and families experiencing homelessness.
  • Demonstrated ability to build rapport and gain trust with diverse individuals.
  • Bilingual in English and Spanish.

PHYSICAL ENVIRONMENT/CONDITIONS

  • Standing for extended periods of time.
  • Ability to climb stairs.
  • Ability to lift up to 25 lbs.
Contacts

To apply for this position, please submit a cover letter and resume via email to jobs@primavera.org.

Employment Type
Full-time
Working Hours
40
Base Salary
$16.50-$18.50 Per hour
Date posted
September 20, 2023
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Position: Resource Specialist, Resident Services

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