DUTIES AND RESPONSIBLITIES (Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership)

• Provide prevention and intervention services, information and referrals, and schedule/conduct appropriate follow-up assistance with participants.
• Interview participants and assess their needs, and when appropriate create individual service plans for participants, monitoring progress and making additional referrals and adjustments as necessary to ensure successful outcomes.
• Establish contacts with other social service agencies in the community to facilitate referrals.
• Work with other Primavera staff and community agency partners in planning and advocating for participant needs.
• Screen applicants for rental and/or utility assistance adhering to Primavera policies and procedures, and ensure compliance with funders at all times.
• Coordinate with landlords and Primavera Finance Department staff on the delivery of rental assistance payments, tracking and reconciling monthly at 100% accuracy.
• Work with the HIP Program Director to ensure program efficiency, compliance, and quality assurance.
• Enter data and case notes into HMIS and other assigned databases, ensuring 99% accuracy and timeliness, and maintain confidential files.
• Attend staff meetings and trainings as required
• Cross train with other HIP staff to promote knowledge and skills and to ensure adequate coverage of daily operations, and to provide back up to programs as needed
• Demonstrate knowledge of and support for all Primavera programs when interacting with participants, volunteers and the general public.
• Consistently demonstrate Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
• Other duties as assigned by leadership