DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by the leadership):

• Interact with participants, volunteers, and fellow staff in a professional manner, reflecting Primavera’s Guiding Principles of integrity, respect, accountability, compassion, and leadership.
• Assist and welcome participants in the residential setting, providing guidelines, answering questions, ensuring adherence to rules, encouraging positive behaviors, responding to issues and problems, and ensuring a professional, respectful, and safe environment.
• Cross-train in all Residential Team Member duties, as outlined in this description.
• Provide coverage for and assistance to other Residential Team Members as assigned.
• Provide support in daily Shelter operations including laundry, food, maintenance, and cleaning.
• Accurately complete required paperwork for any shift, including Unusual Incident Reports.
• Keep the daily log of participant information and shelter happenings up to date with relevant and thorough information.
• Carry out Shelter guidelines and maintain a peaceful environment at all times.
• Communicate any participant concerns to the Program Manager, Resource Specialists, and other Residential Team Members, and assure documentation in the log book.
• Complete required data entry in a timely and accurate manner.
• Complete random rounds a minimum of once every half hour.
• Issue receipts for donations as appropriate.
• Allocate participant beds logging information in the shelter database.
• Recruit participant volunteers for the chore list.
• Train, assist, and supervise participant volunteers in completing their assigned chores.
• Answer the telephone, taking messages as appropriate.
• Safeguard the inside and outside areas of the shelter.
• Prepare coffee and assure that breakfast is ready at 6:00 a.m. (breakfast shift only).
• Ensure meal prep and kitchen cleaning procedures are followed when working in the kitchen.
• Prepare and serve lunch on days when it is not provided by volunteers, using leftovers as much as possible.
• Supervise delivery of meals by meal teams. Support meal team volunteers, and assist as needed. Enter data in monthly volunteer meal team log. Provide servers with disposable gloves and proper kitchen utensils.
• Manage shelter supply inventories in order to ensure cost-effective practices are followed.
• Date and properly store all donated and/or purchased foods using a first in, first out procedure.
• Follow standard health and sanitation procedures.
• Work as a team leader with participant kitchen volunteers.
• Clean kitchen and prep area after each meal and other times as needed in compliance with Shelter cleaning procedures.
• Supervise participant volunteers at all times.
• Make up bedrolls daily.
• Work at the front door, responsible for participant entry, breathalyzing, checking bags, orientation, clothing run, and roll ups.
• Attend bi-weekly staff meetings, quarterly All Staff meetings, and other training sessions and meetings as requested.
• Other duties as assigned by leadership