PROGRAM DESCRIPTION AND JOB SUMMARY
The Primavera Foundation is a non- profit community development organization that has been providing pathways out of poverty and strengthening the Tucson community since 1983, through a variety of programs and services. The Primavera Casa Paloma Women’s Residence programs provide an essential service to single women experiencing homelessness. The drop-in center is a women-only space and affords women the opportunity to take showers, laundry, eat a warm meal, make phone calls, and receive life-saving supplies such as water, blankets, clothing and other necessities. Individual success planning is available to all drop-in participants. The transitional housing component of the program provides a safe, women-only space and supportive services, available to residents to work toward identified goals.
The Program Assistant assists in program functions and flow for efficient day-to-day operations. This person provides excellent customer service, and tends to the needs of all Casa Paloma participants in a professional, non-judgmental, and courteous manner. The Program Assistant models sound decision- making, positive personal accountability, and encourages paths toward self-sufficiency and positive outcomes. The successful candidate will be most comfortable working as part of a team, and will be outgoing, enthusiastic, and personable, driven to achieve results and enable the success of others, and conscientious about following guidelines and established parameters.
DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by the leadership):
- Interact with participants, volunteers, and fellow staff in a professional manner, reflecting Primavera’s Guiding Principles of integrity, respect, accountability, compassion, and leadership.
- Assist and welcome participants in the drop-in setting, providing guidelines, answering questions, ensuring adherence to rules, encouraging positive behaviors, responding to issues and problems, and ensuring a professional, respectful, and safe environment.
- Provide an active presence inside and outside during Casa Paloma Drop-in hours and complete random rounds outside a minimum of once every 30 minutes during drop in center hours.
- Engage with participants while maintaining professional boundaries.
- Provide resources, referrals, and assist in completing intake paperwork for new participants coming in to drop-in program.
- Complete all related paperwork including: tracking of services, tracking of articles and items dispensed during the program, Unusual Incident Reports (UIRs), and others.
- Perform any tasks required at the reception desk, including signing in participants, responding to inquiries, distributing mail and supplies, answering the telephone, and taking phone messages.
- Assist in maintenance of stock of food in kitchen, personal supplies, hygiene, closet and other items.
- Assist in opening Drop-in Center daily and lock up at the end of the morning.
- Stock front desk supplies and frequently used forms, flyers, resources most used at the end of each shift.
- Enter data into HMIS/Service Point or other systems as required at the end of the day.
- Provide coverage and assistance to other staff.
- Provide support to staff, volunteers, cleaning and disinfecting process of laundry room, showers, bathrooms, and facility.
- Implement Casa Paloma guidelines in both programs and maintain a peaceful environment at all times.
- Communicate any participant and program concerns to the Senior Resource Specialist or Program Director.
- Complete required data entry in a timely and accurate manner.
- Safeguard the inside and outside areas of the shelter, prioritize safety for volunteers, staff, and all participants.
- Monitor Casa Paloma cleaning and disinfecting supplies and inform Senior Resource Specialist when supplies are low. Follow standard health and sanitation procedures.
- Report all maintenance issues immediately to Senior Resource Specialist.
- Attend bi-weekly staff meetings, quarterly All Staff meetings, and other training sessions and meetings as requested and as possible.
- Other duties as assigned by agency leadership.
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of issues facing people who are experiencing homelessness.
- Ability to work effectively with diverse populations including participants, volunteers, and other shelter staff that may present challenging issues, substance abuse and mental health issues.
- Empathy, persuasiveness, and orientation to enable others to succeed.
- High structure and detail-orientation, balanced with drive to accomplish timely results and ability to adapt to change.
- Working knowledge of emergency procedures, including fire evacuation, non-violent de-escalation techniques or willingness to obtain provided by Primavera, conflict resolution, participant medical and behavioral concerns.
- Assume a role for managing activities and events with participants in the Drop-In Center including kitchen duties, clothing closet, showers, and laundry services.
- Proficiency with computer systems and software, especially use of email and database programs.
- Ability to ensure compliance with health and safety regulations.
- Comfortable working with individuals with mental health and/or substance abuse issues.
- Good verbal communication and people skills.
- Self-motivated with good organizational skills.
- High school diploma or equivalency.
- Computer literacy, including use of email and a database.
- First Aid/CPR certification or ability to obtain
- One-year experience working with people experiencing homelessness.
- Level 1 fingerprint clearance card or the ability to obtain.
- Must have reliable transportation, a current driver’s license, registration, and proof of insurance coverage, and a clean driving record.
- Bilingual – English/Spanish
- Valid Driver’s license and clean driving record.
- Two years’ experience working with people experiencing homelessness.
- One year of data entry experience, proficiency with Microsoft (Outlook, word)
- Knowledge of relevant and applicable community resources.
- Cross-train in all Program Assistant duties, as outlined in this description.
- Serve-Safe Certification or ability to obtain.
- Ability to work in a busy environment (both inside an office setting and outside courtyard areas) with moderate noise levels and desert climate.
- Ability to work at desk work station and throughout common areas, standing, bending, stooping, and ability to lift and carry up to 30 + pounds.
- Visual acuity to discern data and information and hand dexterity to enter information into computer systems.
- If driving a Primavera vehicle, must possess a valid Arizona driver’s license and submit proof of a clean driving record.