DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by the leadership):

• Interact with participants, volunteers, and fellow staff in a professional manner, reflecting Primavera’s Guiding Principles of integrity, respect, accountability, compassion, and leadership.
• Assist and welcome participants in the drop-in setting, providing guidelines, answering questions, ensuring adherence to rules, encouraging positive behaviors, responding to issues and problems, and ensuring a professional, respectful, and safe environment.
• Provide an active presence inside and outside during Casa Paloma Drop-in hours and complete random rounds outside a minimum of once every 30 minutes during drop in center hours.
• Engage with participants while maintaining professional boundaries.
• Provide resources, referrals, and assist in completing intake paperwork for new participants coming in to drop-in program.
• Complete all related paperwork including: tracking of services, tracking of articles and items dispensed during the program, Unusual Incident Reports (UIRs), and others.
• Perform any tasks required at the reception desk, including signing in participants, responding to inquiries, distributing mail and supplies, answering the telephone, and taking phone messages.
• Assist in maintenance of stock of food in kitchen, personal supplies, hygiene, closet and other items.
• Assist in opening Drop-in Center daily and lock up at the end of the morning.
• Stock front desk supplies and frequently used forms, flyers, resources most used at the end of each shift.
• Enter data into HMIS/Service Point or other systems as required at the end of the day.
• Provide coverage and assistance to other staff.
• Provide support to staff, volunteers, cleaning and disinfecting process of laundry room, showers, bathrooms, and facility.
• Implement Casa Paloma guidelines in both programs and maintain a peaceful environment at all times.
• Communicate any participant and program concerns to the Senior Resource Specialist or Program Director.
• Complete required data entry in a timely and accurate manner.
• Safeguard the inside and outside areas of the shelter, prioritize safety for volunteers, staff, and all participants.
• Monitor Casa Paloma cleaning and disinfecting supplies and inform Senior Resource Specialist when supplies are low. Follow standard health and sanitation procedures.
• Report all maintenance issues immediately to Senior Resource Specialist.
• Attend bi-weekly staff meetings, quarterly All Staff meetings, and other training sessions and meetings as requested and as possible.
• Other duties as assigned by agency leadership.