PRIMARY DUTIES AND RESPONSIBILITIES

• Working closely with other program leaders, provide day-to-day support and oversight of outreach program operations including staff hiring and training in conjunction with HR, staff supervision, partnership development and coordination, and program documentation and evaluation.
• Implement and oversee operating policies and procedures for outreach program components, ensuring consistency with Primavera standards, government partner regulations, service delivery standards and other contractual responsibilities.
• Review and evaluate program activities, making suggestions for change as needed to maintain best practices, increase effectiveness and ensure programs meet the needs of participants, funders and the community.
• Monitor ServicePoint/HMIS and ETO data quality reports ensuring compliance with agency and funder data standards.
• Conduct regular audits of participant files according to agency policy.
• Ensure confidentiality of participant information for all outreach programs.
• Hold 1:1 meetings with program staff and conduct a monthly team meeting for information sharing, troubleshooting, idea generation, team alignment and understand objectives, goals and responsibilities. Ensure completion of team training, team building and collaboration opportunities.
• Prepare a biweekly schedule for program staff ensuring proper coverage and effective utilization of staff hours and transportation vehicles.
• Work with staff to manage donations of food, clothing and hygiene items and ensure proper disbursement and storage.
• Actively participate in Tucson Pima Collaboration to end Homelessness (TPCH) General Council meetings, Outreach Committee meetings, and other related work groups as needed.
• Complete and submit monthly, quarterly, and annual reports.
• Work with other managers and directors to troubleshoot service barriers, along with team members, for participant issues.
• Manage collaborative efforts with partner agencies to ensure proper representation of outreach team.
• Participate in annual regional Point in Time (PIT) count.