PROGRAM DESCRIPTION AND JOB SUMMARY
The Primavera Foundation is a non-profit community development organization that has been providing pathways out of poverty and strengthening the Tucson community since 1983, through a variety of programs and services. Through individualized service planning, The Homeless Intervention and Prevention (HIP) program offers supportive services and/or community referrals for people who are homeless and/or low-income through the provision of a weekday drop-in center, coordinated intake, rental and utility assistance, and rapid rehousing services.
The Outreach Resource Specialist is responsible for linking vulnerable people to services through street outreach efforts, establishing partnerships with other providers of services to people experiencing homelessness, participating in community forums and outreach events, and other strategies as necessary to identify people who are experiencing homelessness. The successful candidate will be motivated by a strong desire to help others succeed, a drive for accomplishment and the attainment of goals, a sense of urgency, a team (versus individual) orientation, and a high level of structure and detail-orientation.
DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership):
- Identify and interview participants, assessing their needs during street-level/shelter outreach and creating an avenue for service provision. Conduct site assessments as needed.
- Assist in coordinating services and support with team members and other community partners. Complete all related follow up in a timely manner.
- Coordinate and facilitate all needed supplies, materials, information and partnerships for mobile outreach effort.
- Network with TPCH outreach committee and other community members.
- Provide information and referrals, and schedule appropriate follow-up assistance with outreach participants as appropriate.
- Work with other Primavera staff and community organization partners in planning and advocating for participant needs.
- Develop and maintain an outreach schedule in coordination with supervisor, dispatcher, and other team members.
- Maintain an ongoing outreach log and all related documentation, submitting it to the Program Director on a weekly basis.
- Adhere to the policies and procedures for the program and organization
- Establish and maintain confidential assessment files for sites and individual participants; ensure accuracy of data according to Primavera and any relevant funder requirements.
- Attend an average of at least three outreach events per month.
- Coordinate, facilitate, and/or attend meetings relevant to the program, as assigned by the Program Director.
- Document and report any emergency situations or events to leadership immediately, not to exceed 24 hrs.
- Ensure compliance with safety and health regulations, and all other relevant policies and procedures.
- Attend meetings with collaborating agencies as scheduled.
- Attend agency meetings as required such as All Staff meetings.
- Perform other related duties as requested/assigned by leadership.
- Demonstrate adherence to Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
KNOWLEDGE, SKILLS, AND ABILITIES
- Extensive knowledge of services for homeless individuals and families.
- Familiarity with the Tucson community, including mainstream social services, employment and housing options.
- Altruistic drive to help others succeed, balanced with focused drive for achievement of goals.
- Ability to work effectively, compassionately, collaboratively, and efficiently with program participants, the public, staff, and volunteers.
- Ability to communicate proficiently and accurately verbally and in writing.
- Strong presentation skills and comfort presenting information to groups in person.
- Ability to perform successfully with minimal supervision.
- Excellent organizational and time management skills.
- Ability to stand, walk, and work outside in streets, washes and desert homeless camps (in the desert climate) for up to four hours per shift
- Ability to work in office environment, seated and/or standing, with moderate office noise
- Ability to stand, stoop, bend, and lift up to 25 pounds
- Visual acuity to discern data and information, and hand dexterity to accurately enter information into computer systems.
- Bachelor’s degree in social service or related field.
- Minimum of two year case management or street outreach experience working with homeless or low income families.
(NOTE: A blend of relevant experience and education may be considered in lieu of degree.)
- Demonstrated proficiency with basic computer systems and software, including Microsoft office products including Outlook, Word, and Excel, and web based data systems.
- Demonstrated history of excellence in verbal, written, group presentation, and time management skills.
- Must have reliable transportation with current registration, a valid driver’s license, a clean driving record, current registration, and proof of insurance coverage in order to do street outreach, attend off site meetings and travel between locations.
- First Aid/CPR certification or ability to obtain.
- Obtain Fingerprint Clearance Card or ability to obtain within 30 days of hire.
- Must be able to satisfactorily complete the background check process.
- Bilingual (English/Spanish)
- Three years of professional experience working for a non-profit organization or a program serving Veterans.
To apply, please include your cover letter and resume.