Emergency Services

Shelter and Emergency Services

Primavera has shelters for men, women and families. In addition, we provide respite at our Drop-In Center and at our women’s shelter, Casa Paloma. Each offers a number of resources (see below), information, and supportive services.

Emergency Services

Resource Center / Homelessness Intervention
and Prevention Programs
702 S. 6th Ave Tucson, AZ, 85701

Drop-In Program Hours

Open Mondays, Wednesdays, Thursdays and Fridays
9 a.m.-12:30 p.m.
Closed Tuesdays, weekends and holidays
(no appointment necessary)

What we provide (click for more information):

Primavera Foundation Resource Center

The Resource Center was opened in 2021. The center serves approximately 4,000 individuals a year. The center provides drop-in respite and emergency services through our Homelessness Intervention and Prevention Program. It is a designated coordinated entry site (only one of two facilities offering in-person appointments). The program also provides rapid rehousing services.

Services at the Primavera Foundation Resource Center include:

  • Respite
  • A place to gather
  • Cooling day shelter in the summer
  • Housing assessments and follow-up case management
  • Information and referrals
  • Mail service for approximately 2,500 individuals
  • Medical care through our partnership with El Rio Mobile Outreach, at 9 a.m. on the second and fourth Wednesdays of the month (appointments on a first-come, first-served basis)
  • Rent and utility assistance and case management support through rapid rehousing
  • ID and birth certificate services
  • Computer, internet and phone access
  • Temporary job opportunities
  • Pet food and supplies through a partnership with Pima County Animal Care Center (PACC)
  • Hygiene products
  • Clothing
  • Blankets
  • First aid supplies
  • Food boxes, snacks and beverages, including morning coffee and water
  • Bathroom facilities
  • Wash bins
  • Bike storage
  • Community and partner meeting rooms

Monday, Wednesday, Thursday and Friday from 9 a.m. to 12:30 p.m.
Closed Tuesdays, weekends and holidays.

Monday-Friday, 8:30 a.m. to 4:30 p.m.

Rent & Utility Assistance

To apply for rent and utility assistance, please visit The Primavera Foundation Resource Center (702 S. 6th Ave.) Monday-Friday from 8:30 a.m.-4:30 p.m. to pick up an application. Please fill out the application and return it to the Resource Center during the same business hours listed above: Monday-Friday from 8:30 a.m.-4:30 p.m. Applications will only be accepted during the first week of each month, so they must be returned by 4:30 p.m. on the 7th day of the month. 

If you need assistance with the application or have questions, please visit the Homelessness Intervention and Prevention Drop-In Center at 702 S. 6th Ave. on Monday, Wednesday, Thursday or Friday between 9 a.m. and 12:30 p.m.

NOTE: Assistance is contingent upon funding being available.

We will not be able to accept applications for rental or move-in assistance in April, but we are aiming to have assistance available in May/June. 

Emergency Services

Homelessness Intervention &
Prevention Drop-In Center
702 S. 6th Ave Tucson, AZ, 85701

You may be eligible for the program if you meet the following criteria:

  1. You have been issued a 5-day notice because you were late on rent.
  2. You have experienced a hardship that caused you to be unable to pay rent (example: loss of job, major medical bill, car repair, etc.).
  3. Your income meets the program qualifications.
  4. Other eligibility requirements may apply.

You will receive notice within 5 business days of submitting your application whether we are able to assist you for that month. If you still need assistance the following month, you are welcome to reapply.

If you receive a call about next steps for your application, you will be asked to provide the following documentation, within 5 business days:

  1. Photo ID for all adults
  2. Social Security card(s) for all members of the household
  3. Birth certificates or proof of citizenship for all members of the household
  4. Five-day notice or late utility bills
  5. Proof of financial hardship/crisis
  6. Income verification for all members of the household for the last 30 days (employment, Social Security, unemployment, etc.)
  7. Other documents may be requested to determine eligibility.

Using the same application as you would for rental assistance, Primavera can also provide
assistance through the Home Energy Assistance Fund for low-income Arizona families and
households struggling to pay energy bills from Southwest Gas. This includes: current and past
due charges, including deposits, late charges, reestablishment fees, and other related costs and fees.

We will be accepting applications for Southwest Gas utility assistance through the Homelessness Intervention & Prevention (HIP) Drop-In Center and reception staff at the Resource Center.

Rapid Rehousing

This is an integrated housing resource for families, couples, and individuals who are currently experiencing homelessness. The Primavera Foundation has joined the community-wide Coordinated Entry assessment and referral system. In this system, prioritization of housing placement is handled the same way across the county, meaning the Primavera Foundation is able to place housing candidates referred to us by Pima County.  

You can complete a housing assessment in person, or over the phone at any of the Community Coordinated Entry Access Points, including the Primavera Foundation Drop-In Center, 702 S. 6th Ave. Additional Community Coordinated Entry Access Points can be found at Tucson Pima Collaboration to End Homelessness. 

The program is meant for individuals and families who:

  • are homeless;
  • are willing to complete a comprehensive intake process should they be determined eligible for housing;
  • will actively participate in individual success planning and follow program rules and regulations.

Casa Paloma Women's
Hospitality Center

Casa Paloma provides emergency shelter and transitional housing for unaccompanied women. 

Emergency Services

(Undisclosed Location)
Visit - Homelessness Intervention & Prevention Drop-In Center
702 S. 6th Ave Tucson, AZ, 85701
Call - 520-623-5111

This safe space is for women only who are experiencing homelessness, and you may receive:

  • laundry
  • meals
  • showers
  • hygiene supplies
  • clothing
  • resources
  • respite

Casa Paloma provides residential services in a women-only setting, offering short-term residential shelter services for women in crisis and medium-term transitional housing services for women who are working toward their goals for self-sufficiency. Casa Paloma is located at an undisclosed location near the intersection of Speedway Boulevard and Main Avenue in Tucson.

For eligibility and information on openings at Casa Paloma, visit our Homelessness Intervention & Prevention Drop-In Center or call (520) 623-5111 for an appointment.

Family Pathways Shelter Program

Primavera provides a variety of options from emergency shelter stays to long-term affordable housing. Family Pathways is an emergency shelter program for families of any configuration with minor children who are currently experiencing homelessness.

Rental units within the community provide housing for families and case management support with essential services focused on the goals of each specific family, preventing multiple relocations. As families progress in their goals, they are assisted to transition through enrollment in another housing program or by sustaining the rental with their own income after the lease is transferred into their name.

If you are looking for more long-term housing, learn more about our Affordable Rental Housing program.

Men's Shelter

Primavera provides a variety of options from emergency shelter stays to long-term affordable housing. You are eligible for a seven-night stay with an extension up to 60 days if you qualify.

Call precisely at 8:00 am to reserve a bed for that evening. If there is not a space available, call every day precisely at 8:00 am until a bed opens up.

At the Men’s Shelter you may receive these services:

  • laundry
  • meals
  • showers
  • hygiene supplies
  • clothing
  • resources
  • respite
  • case management support for those qualifying for medical, outpatient substance abuse treatment, or mental health concerns
  • case management support for those who are working or looking for work and referrals to Primavera employment programs

You may be eligible for the program if you meet the following criteria:

  1. You are an unaccompanied male 18 years or older.
  2. Stay clean and sober while on premises.
  3. Do not have a level 2 or 3 sex offense conviction.
  4. Are willing to participate in case management.

Project Action for Veterans

Primavera’s Project Action for Veterans program provides housing support services and temporary financial assistance to veterans and their families who are facing eviction or homelessness. Services address barriers that threaten the veteran and/or their family’s housing stability.

The program connects veterans to vital public and community resources. These include, but are not limited to:

  • VA benefits
  • Job training assistance
  • Healthcare services
  • Daily living services
  • Personal financial planning 
  • Income support (TANF, disability benefits, etc.)
  • Fiduciary and representative payee services
  • Legal assistance
  • Childcare

Temporary financial assistance is provided for the following:

  • Rent and utilities deposits
  • Transportation
  • Moving

Process to Receive Veteran Support

To receive veteran support services, call us at (520) 308-3093 for an initial phone interview. A Project Action for Veterans staff member will do a preliminary assessment of eligibility. If you are eligible, you will attend an intake appointment. To meet with a resource specialist, simply stop by.

On your first visit with a resource specialist, you will be asked to provide the following documents below. Do not rule yourself out if you are missing any of these documents. Let the staff member know at the time of phone interview which documents you do not have, and they will advise you on how to try to obtain them.

Project Action for Veterans

(520) 308-3093
3504 S. 6th Ave., Ste. 150
Tucson, AZ 85701

Open Mondays, Tuesdays, Thursdays and Fridays:
8 a.m.–noon & 1-3 p.m.
Closed Wednesdays, Saturdays and Sundays.

  • Valid ID/driver’s license
  • DD214 or discharge status confirmed by Southern Arizona Veterans
  • Administration and a HINQ printout
  • Social Security card
  • Birth certificate(s) and school ID(s) for children
  • Lease agreement
  • Eviction notice
  • Landlord contact information
  • Copies of all of your utility bills
  • Paystub or other proof of income for the past 30 days
  • Must have served at least one-day active duty in the military, naval, air service, National Guard or Merchant Marines.
  • Must have a discharge or release status in any category other than “dishonorable.”
  • Must be homeless, in foreclosure or facing eviction.
  • Can be leaving transitional housing or a shelter, fleeing domestic violence or recently discharged from a hospital or jail.
  • Household income must be at or below federal limits, based on household size, at the time of your intake appointment. Staff will help determine this eligibility.

CARF Accreditation

Primavera Foundation is committed to maintaining high standards for our business practices. Primavera demonstrates this commitment through its three-year Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation for the Project Action for Veterans program.

Our CARF accreditation, which runs through early 2024, shows that we have demonstrated a commitment to encouraging feedback, continuously improving services, enhancing performance and managing risk. It means Project Action for Veterans participants and their families can be confident our services will focus on their unique needs. Accreditation involves an in-depth review and onsite survey, in which an organization must demonstrate substantial conformance to CARF standards. CARF International is an independent, nonprofit accreditor of health and human services.
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"Project Action for Veterans helped me so much that I want to show others how they could get help, too."

Meet Alfonso:
Alfonso Escalante L. served four years in the Air Force and 16 years in the Air National Guard. He lost his wife to cancer, was laid off from work after 20 years, lost his home, and he became injured.

He was relieved when Primavera’s Project Action for Veterans program helped him secure housing and connected him to the U.S. Department of Veterans Affairs for the grief counseling and health care that he needed.

Alfonso, a veteran

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